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Front Office Assistant

Job Title: Front Office Assistant (Check-in / Check-out)

Supervisor: Front Office Supervisor

Position Responsibilities:

  • Maintain confidentiality of all information related to patients and medical staff
  • Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors
  • Answer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessary
  • Greet patients, obtain necessary paperwork, and collect proper payment
  • Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
  • Verify and update patient demographic information. Advise billing staff if necessary
  • Process patient correspondence (new patient paperwork, denial, dismissal, etc)
  • Schedule patients
  • Process patient missed appointments by rescheduling or documenting absence
  • Request medical records from physicians and other medical facilities as necessary
  • Process incoming faxes
  • Process payments (cash/check/credit card)
  • Prepare end of day deposits (cash/check/credit card)
  • Process and distribute office mail
  • Maintain a clean and organized patient waiting area
  • Maintain a clean and organized work area
  • Communicate effectively with all clinic staff
  • Ability to handle a variety of tasks simultaneously
  • Prioritize tasks efficiently while considering the overall office workload
  • Coordinate translation for Spanish speaking patients when necessary

Qualifications & Experience:

  • Exceptional customer service skills (required)
  • Spanish speaking (not required, but very helpful)
  • Proficiency in Microsoft Office (2 years)
  • Electronic Health Records (preferred)


  • Personable and well spoken
  • High relationship IQ
  • Prioritize and organize tasks efficiently
  • Handle distractions well
  • Great focus and attention to detail
  • Embrace new challenges with positive attitude
  • Reliable (you enjoy coming to work every day!)


  • DOE (hourly)
  • Hiring bonus upon successful completion of 90 days of employment
  • Benefits: Health, Dental, Vision, & Life


  • Monday – Friday
  • Full time (40 hours)


  • High school diploma or equivalent



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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