Job Title: Front Office Assistant (Check-in / Check-out)

Supervisor: Front Office Supervisor

Position Responsibilities:

Maintain confidentiality of all information related to patients and medical staff
Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors
Answer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessary
Greet patients, obtain necessary paperwork, and collect proper payment
Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
Verify and update patient demographic information. Advise billing staff if necessary
Process patient correspondence (new patient paperwork, denial, dismissal, etc)
Schedule patients
Process patient missed appointments by rescheduling or documenting absence
Request medical records from physicians and other medical facilities as necessary
Process incoming faxes
Process payments (cash/check/credit card)
Prepare end of day deposits (cash/check/credit card)
Process and distribute office mail
Maintain a clean and organized patient waiting area
Maintain a clean and organized work area
Communicate effectively with all clinic staff
Ability to handle a variety of tasks simultaneously
Prioritize tasks efficiently while considering the overall office workload
Coordinate translation for Spanish speaking patients when necessary

Qualifications & Experience:

Exceptional customer service skills (required)
Spanish speaking (not required, but very helpful)
Proficiency in Microsoft Office (2 years)
Electronic Health Records (preferred)

Skills:

Personable and well spoken
High relationship IQ
Prioritize and organize tasks efficiently
Handle distractions well
Great focus and attention to detail
Embrace new challenges with positive attitude
Reliable (you enjoy coming to work every day!)

Wage/Benefits:

DOE (hourly)
Hiring bonus upon successful completion of 90 days of employment
Benefits: Health, Dental, Vision, & Life

Schedule:

Monday – Friday
Full time (40 hours)

Education:

High school diploma or equivalent

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.