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Medical Front Office Supervisor

Summary of Position

Specialty medical practice in the beautiful, Columbia River Gorge, seeks an enthusiastic, sharp, and committed individual to become part of our service team. Candidate must be self-directed, have excellent problem-solving skills, and be able to provide stellar customer service. The successful candidate will provide leadership for approximately 4-5 front office assistants, manage clinic workflows, and participate in customer service and scheduling activities. The open position is full-time and in an office setting.

Responsibilities Include:

  • Oversee the people and processes related to greeting and assisting patients and visitors, scheduling appointments, answering phones, and other administrative activities.
  • Be a resource to the team through knowledge, confidence, participation, and encouragement.
  • Assure proper front office staffing coverage to address workload.
  • Assure that our customers receive exceptional service.
  • Hire, train, and periodically review the performance of team members.
  • Provide ongoing feedback to the team through weekly individual meetings.
  • Create agendas and present at group meetings.
  • Carry out failure analysis and process improvement activities, as necessary.
  • Maintain a clean, organized, and attractive office setting

Qualifications & Experience:

  • Exceptional customer service skills (required)
  • Proficiency in Microsoft Office: 2 years (required)
  • Management/supervision experience: 1 year (required)
  • Medical office experience: 2 years (preferred)
  • Electronic Health Records: 2 years (preferred)
  • Spanish speaking (not required but very helpful)

Skills:

  • Personable and well spoken
  • High relationship IQ
  • Prioritize and organize tasks efficiently
  • Handle distractions well
  • Great focus and attention to detail
  • Embrace new challenges
  • Reliable (you enjoy coming to work every day)!!

Wage:

DOE ($20.00 – $23.00)
Hiring bonus upon successful completion of 90 days of employment

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