Summary of Position
Specialty medical practice in the beautiful, Columbia River Gorge, seeks an enthusiastic, sharp, and committed individual to become part of our service team. Candidate must be self-directed, have excellent problem-solving skills, and be able to provide stellar customer service. The successful candidate will provide leadership for approximately 4-5 front office assistants, manage clinic workflows, and participate in customer service and scheduling activities. The open position is full-time and in an office setting.
Responsibilities Include:
- Oversee the people and processes related to greeting and assisting patients and visitors, scheduling appointments, answering phones, and other administrative activities.
- Be a resource to the team through knowledge, confidence, participation, and encouragement.
- Assure proper front office staffing coverage to address workload.
- Assure that our customers receive exceptional service.
- Hire, train, and periodically review the performance of team members.
- Provide ongoing feedback to the team through weekly individual meetings.
- Create agendas and present at group meetings.
- Carry out failure analysis and process improvement activities, as necessary.
- Maintain a clean, organized, and attractive office setting
Qualifications & Experience:
- Exceptional customer service skills (required)
- Proficiency in Microsoft Office: 2 years (required)
- Management/supervision experience: 1 year (required)
- Medical office experience: 2 years (preferred)
- Electronic Health Records: 2 years (preferred)
- Spanish speaking (not required but very helpful)
Skills:
- Personable and well spoken
- High relationship IQ
- Prioritize and organize tasks efficiently
- Handle distractions well
- Great focus and attention to detail
- Embrace new challenges
- Reliable (you enjoy coming to work every day)!!
Wage:
DOE ($20.00 – $23.00)
Hiring bonus upon successful completion of 90 days of employment